We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

In accordance with applicable EU consumer protection legislation, consumers resident within the European Union may withdraw from their purchase within 14 calendar days from the date they, or a third party designated by them (other than the carrier), receive the final item of the order. Where the 14th day falls on a weekend or public holiday, the withdrawal period is extended to the next business day.

EU customers: you can submit a withdrawal/cancellation request using the form at the bottom of this page. It's available 24/7 and doesn't require an account.

All other customers: please contact us at hello@funkymatcha.com as soon as possible with your order number. We'll send you a confirmation email with next steps — you'll need to reply within 48 hours to confirm the cancellation.

Once an order has been dispatched, it can no longer be cancelled or modified — please see our Refund & Return Policy for the return process instead.

For changes to an order (e.g. delivery address, product variant, or quantity), contact us as soon as possible — we'll do our best to accommodate changes before the order is processed.

Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

Once your order is shipped, we'll send you a tracking number via email.

Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

Yes, we offer periodic discounts and have a loyalty program for returning customers. Sign up for our newsletter to stay updated on special offers.

If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.